Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Sales And Marketing
Job Description
Key responsibilities:
Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.
Develop and implement customer service policies and procedure.
Manage a team of customer service representatives and call centre agents.
Monitor customer interactions to ensure quality standards are met
Handle escalated customer complaints and issues
Analyze data and trends to improve customer service strategies
Collaborate with other departments to enhance the overall customer experience
Conduct staff training and performance evaluations.
SkillsBachelor's degree in Business Administration or related field
Proven experience in a customer service management role
Strong leadership and communication skills
Knowledge of customer service / call center technologies and best practices
Ability to analyze data and make strategic decisions
Excellent problem-solving skills
Ability to work under pressure and handle difficult situations
Job Details
Bachelor's degree in Business Administration or related field
Proven experience in a customer service management role
Strong leadership and communication skills
Knowledge of customer service / call center technologies and best practices
Ability to analyze data and make strategic decisions
Excellent problem-solving skills
Ability to work under pressure and handle difficult situations
Job Location: Doha, Qatar.
Company Industry: Retail & Wholesale.
Company Type: Employer (Private Sector).
Job Role: Sales.
Employment Type: Full-Time Employee.
Monthly Salary Range: Unspecified.
Number of Vacancies: 1.
The Ali Bin Ali Holding is a privately owned company with a heritage that dates back to 1945. Our roots began with a vision to provide quality international products and services to the people of Qatar. Today, our Holding is one of the largest retail and distribution companies in Qatar. We are also proud to say we have a long-standing reputation for building successful partnerships with the world’s leading brands across a diverse range of business activities. This success is born out of our unwavering commitment to the long-term development and strategic growth of not just our holding but also that of our partners.
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