Sales Support Executive

Job Accountabilities:

• Support internal/external customers with all fares, pricing and sales related queries and provide technical advice to effectively resolve persistent GDS issues.

• Evaluate, negotiate, and secure group travel requests, charter flights, MICE deals and assist customers with all booking/ticketing and special requirements.

• Gather and share relevant information on all competitors? fares/rules, special incentives/promotions, policies, market trends, sales processes on daily basis and provide recommendation where necessary to improve EK market position and minimize impact on revenue.

• Process all queries related to Agency Debit Advisory (ADA), Agency Debit Memos (ADM) dispute/reversal, Refund Summary Adjustment Note (RSAN), Sales Summary Adjustment Note (SSAN), Refund Application (RA) using all relevant tools and complete other audits when required.

• Handle all trade related general booking queries including medical assistance, Skywards, other ancillaries and liaise with the relevant departments to deliver high quality focused customer service.

• Provide booking/ticketing support for EK sponsored events by coordinating with the internal/external customers, and ensure the allocated budget is effectively utilised and accurate records are maintained.

• Prepare and handle EK corporate travel agreements for all accounts and communicate booking/ticketing conditions to the trade partners.

• Assist all commercial stakeholders with inaugural flight invitations by coordinating with the important passengers (IP/VIP/CIP) with all booking/ticketing and special requirements.

• Maintain up to date EK booking/ticketing procedures and policies on Emirates Partner Portal (EPP) for all trade partners to minimize queries on all communication mediums.

• Promptly distribute trade communication (B2B) endorsed and provided by CCMB to all internal/external customers.

Qualifications:

12 Years schooling or equivalent :

Experience:
Commercial/Sales. Other : 5+ Years

Knowledge/Skills:

• Experience in Commercial and sales experience in an airline or travel agency.

• Knowledge/skills: In-depth knowledge of the UAE travel market, world geography, fare construction and booking/ticketing procedures.

• Proficient in MS Office Applications, Salesforce, EK reservation systems and any GDS (Amadeus, Galileo, Sabre).

• Ability to work independently under pressure and as a part of a highly contributing team in a fast-paced environment.

• Communicate fluently in English with strong interpersonal skills and drive to continuously exceed customer expectations.