Revenue Optimization Officer (Shift Based)

Job Accountabilities:

- To achieve revenue related objective of the department using pricing, inventory, pricing distribution, revenue systems and analytics tools as per set timelines
- Provide continuous feedback to RO standards and procedures and keep the standard operating procedures up to date in addition to compliance by RO Market Operations team, Pricing Distribution, Inventory and Revenue Steering & Standards
- Continuously review the practice, procedures of the function to improve efficiency and cost saving, communicate all business requirements to the line manager, RO Standards and Procedures team and RO systems team to ensure operational requirements are delivered.
- Provide expert advice and guidance to the end users and head office departments by answering queries, undertaking investigations, and identifying areas of improvement.
- Conduct and analyze all quality control process on tactical fare activity to ensure fare products are pricing as per the commercial intent.

Proactively communicate and resolve any errors ensuring areas of concerns are clearly identified and solutions are delivered.

• Specific to Revenue Operations

- Monitor flights on the EK Network within the operational window of 72 hrs prior to departure and identify critical flights with potential for denied boarding.
- Facilitate pre-transferring passengers on critical flights and action aircraft swaps, closures, and configuration changes.
- Liaise with Reservations Services team to re-accommodate disrupted passengers.
- Produce comparative analysis and reports of no-shows, denied boarding and point of sale bookings.

Experience:
Commercial/Sales - Pricing :

Qualifications:
Degree or Honours (12+3 or equivalent) :

Knowledge/Skills:
2 years experience in revenue management or a commercial department as well as experience in the use of ATPCO, Airfare, Infare, PROS, Group Handling and other revenue management systems preferred.