Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Reporting to the manager, Patient experience, the Guest Ambassador performs all duties related to the preregistration, registration, scheduling, patient identification, cash collections and insurance eligibility. This role provides “front-door” customer service to patients when they present physically to the service areas as well as over the phone. Guest Ambassador communicate directly with patients and families, physicians, nurses, and are responsible for ensuring the hospital maintains compliance where applicable with the Department of Health (DOH), Dubai Health Authority (DHA), and Joint Commission International (JCI) standards. Ensures adherence to all customer satisfaction indicators to ensure service excellence and ultimately increase in Mubadala Health’s Likelihood to Recommend and Net Promoters Score.
Responsibilities
Greets and welcomes patients
Performs positive identification of patients upon arrival
Prints and places wristbands on patients when applicable
Obtains insurance card and demographic information and inputs information into Electronic Medical Records (EMR)
Secure all signatures necessary for treatments e.g., General Consent forms
Provides a copy of the Patient and Family Rights and Responsibilities to patients when a General Consent needs to be signed.
Performs accurate registration using thorough interview technique to ensure that information is 100% complete and accurate.
Performs insurance eligibility and verification
Validates scheduled procedures and patient’s out of pocket responsibility
Validates Emirates ID and performs patient identification
Identifies and routes unauthorized procedures to Insurance officer
Ensures that all compliance requirements have been met, and the registration is properly created and/or updated to enhance the claims submission process
Exercises top-notch desirable customer service demeanor and professionalism in all communication, duties
Qualifications
High School Diploma
Two years of similar experience
Bachelor’s degree can substitute for 2 years of experience
National Reference Laboratory (NRL), a Mubadala Health partner, is focused on increasing the quality, spectrum, coverage and overall efficiency of laboratory testing in the UAE and GCC region. NRL implements international best-practice laboratory processes and aims to set the benchmark for quality standards in the region. Established in 2010, NRL has grown from a single standalone reference laboratory to a network of 10 state-of-art facilities across the UAE. NRL provides world-class diagnostic services to the Mubadala Health network as well as partnering with 250+ clients from a range of market segments, including: private and government hospitals, medical centers and clinics, corporate organizations and other reference laboratories. NRL offers a comprehensive menu of tests, providing a complete solution for all clinical testing needs in an efficient and high-quality environment. NRL performs 98% of tests in-country allowing for improved patient care as a result of a quicker turnaround time, greater quality control and a reduction in logistics-related costs. As part of our in-house test offering, NRL is also home to seven diagnostic Centers of Excellence (CoEs), these CoEs have been created to bring vital expertise and services to the UAE in response to the needs of the region. NRL connects referring physicians with locally present subspecialized experts to provide highly specialized in-country expertise. NRL’s scientific team is one of the largest internationally accredited and board-certified expert teams in the country. It comprises 20+ pathologists and clinical scientists providing specialized experience and expertise across a range of disease areas, supported by a team of over 200 medical laboratory scientists.
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