Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Responsibilities
Assists limited English proficient patients, family members and caregivers by facilitating the communication process.
Interprets dialogue from one language to another including patient histories, physician and patient interactions, and nursing-patient dialogue often under stressful situations using medical terminology.
Attends to all incoming calls, screens, and directs calls to the concerned caregiver when necessary and relays medical information to patients under the guidance of the relevant physician.
Translates the physician’s questions/responses to the patients in their native language as requested and relays the patients’ answers back to the physician using the correct medical terminology to ensure clarity and understanding.
Performs other administrative activities such as archiving, filing and document preparation.
Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native language.
Assists in translating medical text from English to Arabic on behalf of internal customers; may translate patient education information as specifically requested.
Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations.
Performs data entry as assigned.
Shift work to meet operational needs.
Participates in frequent dialogue with clinical staff such as physicians, nurses, allied health etc. to address issues and continuously improve performance.
Other duties as assigned/requested.
Qualifications
Education:
Bachelor's Degree
Experience
* Minimum 2 years of work experience in a healthcare setting.
Minimum 2 years in an administrative or customer/patient facing role.
National Reference Laboratory (NRL), a Mubadala Health partner, is focused on increasing the quality, spectrum, coverage and overall efficiency of laboratory testing in the UAE and GCC region. NRL implements international best-practice laboratory processes and aims to set the benchmark for quality standards in the region. Established in 2010, NRL has grown from a single standalone reference laboratory to a network of 10 state-of-art facilities across the UAE. NRL provides world-class diagnostic services to the Mubadala Health network as well as partnering with 250+ clients from a range of market segments, including: private and government hospitals, medical centers and clinics, corporate organizations and other reference laboratories. NRL offers a comprehensive menu of tests, providing a complete solution for all clinical testing needs in an efficient and high-quality environment. NRL performs 98% of tests in-country allowing for improved patient care as a result of a quicker turnaround time, greater quality control and a reduction in logistics-related costs. As part of our in-house test offering, NRL is also home to seven diagnostic Centers of Excellence (CoEs), these CoEs have been created to bring vital expertise and services to the UAE in response to the needs of the region. NRL connects referring physicians with locally present subspecialized experts to provide highly specialized in-country expertise. NRL’s scientific team is one of the largest internationally accredited and board-certified expert teams in the country. It comprises 20+ pathologists and clinical scientists providing specialized experience and expertise across a range of disease areas, supported by a team of over 200 medical laboratory scientists.
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