Senior Manager FM Operations

KEY ACCOUNTABILITIES & ACTIVITIES

Key Responsibilities

• Technical lead for operational oversight management of all assets within the department jurisdiction.

• Manage, co-ordinate and liaise with service providers to develop all aspects of the FM strategy, delivery plan and operational requirements for NEOM.

• Contribute to developing the scope of work and procurement of O&M contract to develop options for FM strategy, including the associated business cases.

• Work closely with Internal stakeholders and Finance teams to develop presentations to ExCom for approval of the proposed FM Management strategy & Operations business model.

• Oversight of the FM service providers and consultants during development of the strategy scope, including the relevant KPI's.

• Coordinate with all NEOM Sectors and other Regional Development teams to ensure their FM strategies are fully aligned.

• Work closely with the service provider teams to ensure all strategies and designs are compliant with FM regulations, codes, and standards.

• Provide regular feedback and Reporting to Senior Management with regard to status of strategy for developments, update business plans and coordination incorporating Transport, Tech & Digital and Site Wide Infrastructure.

• Manage interfaces between various NEOM entities to ensure strict adherence to the agreed delivery schedules and develop contingency recovery schedule, as and when required.

BACKGROUND, SKILLS & QUALIFICATIONS

Knowledge, Skills and Experience

• 15+ years extensive experience in, and understanding of, FM strategies for, multi- disciplinary projects (residential, commercial, industrial, sports, marine etc.), at least 7 of which as Technical Lead in strategy delivery.

• Detailed knowledge of, and fully conversant with, all international FM codes and standards e.g., IBC's, BS, Euro Code

• Experience in developing revenue/recovery business case/revenue model for FM charges.

• Proven ability to implement strategy review, problem-solve in real time and make effective decisions in a fast-paced environment.

• Excellent communicator (verbal and written) and a good command of English and ability to present confidently to small and large audiences.

• Proven ability to build effective, professional relationships and trust with colleagues, and internal and external stakeholders alike.

• Fully computer literate, proficient in Microsoft Office application; familiarity with CAFM and BIM is desirable.

• Proven ability to work under pressure, to handle and prioritize multiple tasks and projects simultaneously.

• Strong leadership ability, rational judgement, and reasoning skills, with proven ability to communicate effectively at design office, site, management, and client levels.

Qualifications

• Bachelor's Degree in Facilities Management from an accredited university – Masters' degree preferred. Alternatively, BEng with the appropriate experience in large, mixed used developments, ideally accommodation.

• MENA experience would be beneficial.

• Professional registration and accreditation with applicable institute i.e. CIBSE.

• Excellent communication skills, with high standard of English (oral and written).