Project Manager - Change Management

Roles & Responsibilities:

• Act as the bridge between technology, people, and processes to drive positive change and enhance efficiency across various projects.

• Process Excellence and Optimization:

  • Identify inefficiencies and bottlenecks in existing processes.

  • Streamline workflows and enhance productivity through cross-functional collaboration.

  • Technical writing of As-Is and To-Be processes, gap analysis, SIPOCs, and RACIs.

• Change Management for IT Projects:

  • Lead and coordinate change management activities for IT initiatives.

  • Ensure smooth transitions during system implementation, software upgrades, and digital transformations.

  • Develop tailored change management plans addressing unique challenges of IT projects.

• Overall Project Management:

  • Coordinate activities, timelines, and resources across stakeholders.

  • Monitor project progress, identify risks, and implement mitigation strategies.

  • Collaborate with project managers and business analysts for successful project outcomes.

• Expert Guidance and Evaluation:

  • Provide expert advice on organizational change, particularly in IT projects.

  • Evaluate the success of change management initiatives based on operational, quality, cost-saving, and customer satisfaction metrics.

  • Continuously refine strategies based on feedback and lessons learned.

Qualifications:

Education & Professional Qualification:

• Minimum Required:

  • Bachelor’s degree in engineering, IT, or business administration.

  • PMP Certification or Prince 2 or equivalent.

• Preferred:

  • Master's degree or HR/Coaching qualifications.

  • Certified Change Management Professional (CCMP) or related.

  • Lean Six Sigma or equivalent.

Professional Experience:

• 10-15 years’ experience in a similar function.

• Minimum 8 years of project management experience.

• Exposure to organization, policies, stakeholder management, and change management.

• Exposure to at least two successful IT transformation, digitalization, and ERP implementations.

• Exposure to post-merger integration, M&A, and joint ventures is a plus.

• Structured problem-solving skills with keen attention to detail.

• Excellent communication and collaboration skills.

• Proficient in MS Office/presentation skills.

Language Skills:

• Business fluent English.