Madre Integrated Engineering

Call Center Executive

Madre Integrated Engineering

Doha, Qatar

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Customer Service

Job Description

Responsibilities:

  1. Make calls to different companies introducing business capabilities and helping to finding potential partners in the market for new business opportunities.

  2. Providing product and service information to customers.

  3. Processing orders, forms, applications, and requests.

  4. Documenting customer interactions and maintaining accurate records.

  5. Handling and resolving customer complaints and escalating issues when necessary.

  6. Managing and updating customer accounts.

  7. Upselling products and services to customers.

  8. Adhering to company policies and procedures.

  9. Meeting key performance indicators (KPIs) and targets.

Preferred Candidate:

  1. Excellent communication skills, both written and verbal.

  2. Strong problem-solving skills and the ability to think on their feet.

  3. Customer-focused mindset with a commitment to providing exceptional service.

  4. Ability to multitask and work in a fast-paced environment.

  5. Attention to detail and accuracy in data entry and documentation.

  6. Ability to work as part of a team and collaborate effectively.

  7. Prior experience in a customer service role is preferred.

  8. Proficiency in using call center software and systems.

Skills

  • Excellent communication skills

  • Problem-solving skills

  • Customer service orientation

  • Ability to multitask

  • Attention to detail

Job Details

Posted Date:2024-04-17

Job Location:Qatar - Doha

Job Role:Customer Service and Call Center

Monthly Salary:US $1,000

Madre Integrated Engineering is a beacon of excellence in the realm of workforce management, forging new frontiers through innovative solutions and strategic partnerships. With a resolute commitment to shaping the future of organizations and their human capital, MADRE is at the forefront of driving growth, efficiency, and collaboration by providing Contractual Staffing and Facility Management services to industry barons.

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