• Respond promptly to customer inquiries

• Provide accurate information and assistance to customers regarding products, services, pricing, and promotions

• Resolve customer complaints and disputes, escalating to the appropriate department when necessary

• Update customer information in the database to ensure accuracy

• Process orders, returns, and exchanges in a timely manner

• Maintain a high level of product knowledge to effectively address customer inquiries

• Follow up with customers to ensure customer satisfaction and resolve any outstanding issues.

Skills

• Excellent communication skills, both verbal and written

• Strong problem-solving and time management skills

• Ability to remain calm and focused in a fast-paced environment

• Proficiency in using customer service software and databases

• Willingness to work flexible hours

Job Details

Posted Date: 2024-07-10

Job Location: Saudi Arabia - Riyadh

Job Role: Customer Service and Call Center

Company Industry: Call Centers & Customer Care Outsourcing