Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Customer Service
Job Description
Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
Elaborate on the features, specifications, and details of the company's product to convert the potential prospect into a consumer.
Develop long-term contacts through qualitative telephonic discussions and conversations.
Keep records of all conversations in our call center database in a comprehensible way.
Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.
Welcome to the United Motors Group (UMG), a prominent and trusted player in the automotive industry in the Kingdom of Saudi Arabia since 1986. Throughout the years, we have earned a reputation for excellence, reliability, and unwavering commitment to our customers. United Motors Group serves as the exclusive Holding Company for the renowned Kia Brand, covering the 7 Western Provinces of Saudi Arabia. Additionally, we proudly represent the JETOUR Brand across all regions of KSA. Our portfolio also includes the recently established Multi Franchise Aftersales Business, FixAuto (Quick Service & Collision) and Repair2Care operating throughout the country. At UMG, our customer-centric approach remains the cornerstone of our success, fostering strong and lasting relationships with those we proudly serve. Join us as we continue our journey, committed to delivering exceptional products and services, driven by our passion for automotive excellence.
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