Responsibilities:



• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Building and maintaining profitable relationships with key customers

• Overseeing the relationship with customers handled by your team.

• Resolving customer complaints quickly and efficiently.

• Keeping customers updated on the latest products in order to increase sales.

• Meeting with managers in the organization to plan strategically.

• Expanding the customer base by upselling and cross-selling.

• Understanding key customer individual needs and addressing these.

• Conducting business reviews using CRM programs.

• Knowing your competition and strategizing accordingly.

Skills

Requirements:



• High school diploma, general education degree, or equivalent.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.

• Written and spoken Arabic is a must.

Job Details

Posted Date: 2024-07-30

Job Location: Kuwait - Al Kuwait

Job Role: Customer Service and Call Center

Company Industry :Project & Construction Planning