Service Advisor

• Keep records of invoices and support documents and ensure compliance with Milaha's policies and procedures

• Coordinate and process all necessary documents for the department such as quotations, work orders, fax mails, memo, etc.

• Check, verify and submit time and attendance report of Service and Repair Center employees

• Assist employees on encoding their work hours

• Assist employees on explaining the details of repairs that need to be done

• Keep track and ensure that all listed jobs to be done on the customer card is accomplished

• Follow specified systems, processes and procedures, implemented in the workplace, to ensure compliance with legal, regulatory, and other requirements/standards

• Work safely at all times, protecting the health and safety of everyone in the workplace

• Perform other job-related duties as assigned

Communication

Internal Communication:

Service & Repair Center Employees Finance & Accounting Department(when needed)

Purpose:

To communicate in order to accomplish all required customer jobs such as vehicle/ machine repair & services

To coordinate and submit customer payments, petty cash and cheque

External Communication:

Customers/ Clients

Purpose:

To respond to queries and provide assistance with regards to Truck/Equipment/vehicle repairs/ services cost

Occupational Health & Safety and Environment

Accountability:

Are accountable for their acts and omissions.

Responsibility:

To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.