PATIENT RELATIONS REPRESENTATIVE II

1. Attends to patients/families and responds to their inquiries and complaints and liaises with concerned Departments to ensure satisfactory solution.

2. Responds to IPA ticketing system and outreach requests.

3. Conducts daily rounds on patients based on the scheduled assignments.

4. Advocates for the patient’s rights to obtain optimum required services.

5. Serves as a central source and referral for information concerning patient rights and responsibilities, the organization’s policies and procedures pertinent to patient care.

6. Holds Physician-Family conferences in response to patient’s needs.

7. Participates in emphasizing and implementing JCIA standards and government laws pertaining to patient’s rights and ethical issues.

8. Administers patient satisfaction survey and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to better meet patient needs.

9. Collects and inputs data pertinent to patient complaints and findings.

10. Maintains patient and family confidence by keeping complaint information confidential.

11. Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints

Detailed Description

Bachelor’s in Social Services,Psychology, Hospital Administration, Public Relations, or other relateddiscipline is required.

Job Requirements
One (1) year of related experience is required.