Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Customer Service
Job Description
As a Customer Care Executive, you'll be the friendly face (or voice!) of our company, providing exceptional service and support to our valued clients. You'll be the first point of contact for inquiries, ensuring a smooth and positive customer experience across all touchpoints.
What You'll Do:
Be a customer champion! Respond to inquiries promptly and professionally via phone, email, or chat.
Turn information into action! Provide clear and accurate details about products and services, guiding customers with selection and ordering.
Superhero of resolution! Handle and resolve customer concerns effectively, ensuring their satisfaction is your top priority.
Data whiz! Maintain accurate customer records and keep our database up-to-date.
Teamwork makes the dream work! Collaborate with internal teams to address customer needs seamlessly.
Know when to escalate! If issues become complex, you'll escalate them to the appropriate team for further assistance.
Follow-through is key! Ensure customer concerns are addressed to their complete satisfaction.
Process improvement pro! Identify opportunities to enhance the customer experience through innovative ideas.
Stay sharp! Continuously update your knowledge of products and industry trends to provide the best possible advice.
Adherence is essential! Follow company policies, procedures, and compliance guidelines to maintain a strong foundation.
Who We're Looking For
You've got the experience! Prior customer service or call center experience is a plus.
Communication is key! You have excellent verbal and written communication skills in English.
Problem-solving powerhouse! You can think critically and make sound decisions to resolve issues efficiently.
Teamwork makes the dream work! You thrive in a collaborative environment.
Tech-savvy! You're proficient in using customer service software and computer systems.
High-pressure hero! You can handle a high volume of customer interactions with professionalism and a smile.
Detail-oriented rockstar! Data entry and record keeping are a breeze for you.
Master of multitasking! You can juggle multiple tasks effectively while prioritizing efficiently.
Positivity is contagious! You have a positive and friendly attitude that puts customers at ease.
Flexibility matters! You're open to working various shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package (details not specified but can be added if available).
Opportunity to make a real difference in the customer experience.
Be part of a dynamic and growing team in a thriving industry.
With "The Right Person for the Right Job" as its enduring motto, First Select has been at the vanguard of the recruitment industry in the UAE for over four decades. As an allied universal company under the G4S umbrella, it has remained a stalwart provider of premier HR solutions to a wide array of companies and government entities since its inception in 1983. First Select's comprehensive HR solutions encompass the entire spectrum of recruitment services, seamlessly extending into HR operations, and proficiently managing payroll. Moreover, First Select Employment Services stands as a fully compliant entity, holding coveted On Demand Labour Supply (ODLS) licenses in both Dubai and Abu Dhabi, attesting to its commitment to legal and regulatory standards in the Emirates. FSES is a G4S company, is the leading employee outsourcing company in the UAE and has been a premier HR solutions provider to companies and Government entities for over 30 years. FSES is comprised of a highly diversified, local and international team, with extensive experience in Human Resource Management, thus ensuring the recruitment process is efficiently managed to fulfil the requirement of both our customer and employees. The satisfaction of customers and employees is of utmost importance to First Select that is why we continue to invest in our HR solutions. This helps us to implement cutting edge technology and to ensure enhanced functionality for our valued employees. “Excellence through talent” is the motto that has placed us at the forefront of the recruitment industry, a place where we intend to stay.
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