Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Main Duties and Responsibilities/Performance Standards
1 Leadership Of the reception team and function as a team
2 Monitor team performance and report it to outpatient supervisor
3 Cover the crowded receptions which are located in his certain area
4 Make sure that reception staff follow the sequences of service, policies and procedures
5 Motivate team members
6 Assists supervisors for new team member training
7 Keep his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint
8 Facilitate issues for any unsatisfied patients
9 Writing daily report of any customer issues and reviewed by CS manager.
10 Receiving all inquiries and complaints from customers and responding quickly.
11 Must possess good tact in conversation, good listener, understanding situations with awareness and concentration and ability to face critical situations wisely.
12 Maintain the ability for scheduling staff as well decreasing the workload to assist them for a healthy atmosphere.
13 Maintain the ability to share whit his/her projects to enrich the customer experience.
14 Maintain the ability to be a team player to be an ideal; example for his colleagues.
15 Ensures quality and patient safety practices are followed.
16 Provides or promotes people centered care.
17 Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Qualifications, Competences and Skills
Education
A Bachelor degree in any discipline
Experience
Minimum 2 years' experience directly related to the duties and responsibilities specified
Licensure
Not Applicable
Language
Operational in Arabic and English language
Computer Proficiency
Good in word, excel , PowerPoint and outlook
Performance Competencies
1 Professional integrity
2 Operational business excellence
3 Professional customer focus
4 Operational communication skills
5 Professional ownership
6 Professional safety and Quality
7 Operational personal qualities
8 Operational interpersonal skills
9 Operational results orientation
10 Basic leading change
Dar Al Shifa Hospital was established in 1963 as the first private hospital in the State of Kuwait. It began as a private maternity care hospital, and has since then steadily grown to encompass a wide spectrum of healthcare services. In 2004 Dar Al Shifa Hospital established an affiliation with CARE-Fertility Unit, a leading independent fertility specialist in the UK. The hospital is distinguished by being the first and sole representative for CARE-Fertility’s in –vitro fertilization (IVF) unit in the Gulf Region and the Middle East. In 2007, Dar Al Shifa Hospital became the first hospital in Middle East to receive accreditation by the (CCHSA), and it continuously introduces healthcare services as well as the latest medical equipment.
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