Dar Al Shifa Hospital

In patient Team Leader

Dar Al Shifa Hospital

Kuwait, Kuwait

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description

Main Duties and Responsibilities/Performance Standards

1 Creates an inspires team environment with an open communication culture

2 Sets clear team goals

3 Monitors team performance and report it to head of unit

4 Covers the crowded receptions which are located in his certain area

5 Makes sure that reception staff follow the sequences of service

6 Motivates team members

7 Teaches and trains team members on various customer service strategies

8 Assists supervisors for new team member training

9 Keeps his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint

10 Hands over the main issues on the spot to direct supervisor11Facilitates issues for any unsatisfied patients

12 Ensures safety standards (occupational and patient safety) and HR best practices are complied.

13 Acts as the key counselor for patients and families regarding financial issues such as insurance , edibility for assistance and verify insurance coverage with insurance companies

14 Monitor admission waiting list cases and ensure smooth daily admission process.

15 Monitor the daily booking list and inpatient insurance TAT.

16 Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.

17 Ensures quality and patient safety practices are followed

18 Provides or promotes people centered care

19 Promotes inclusive health by providing equitable and accessible care to patients and families with special needs

Qualifications, Competencies and Skills

Education

Bachelor Degree in any discipline

Experience

1 to 2 years' experience directly related to the duties and responsibilities specified

Licensure

Not Applicable

Language

High proficiency in English and Arabic Languages.

Computer Proficiency

Good Computer Skills, Proficient in MS Office and related software applications.

Performance Competencies

1 Strong communication and interpersonal skills.

2 Ability to interact and communicate with people over the telephone, often in stressful situations.

3 Skill in the use of personal computer and related software applications

4 Ability to analyze and solve problems

5 Knowledge of planning and scheduling techniques

6 Ability to perform basic patient assessments and referrals

7 Knowledge of patient registration procedures and documentation

8 Skill in preparing and maintaining patient records

9 Knowledge of medical insurance claims and procedures and documentation

10 Knowledge of patient care charts and patient histories

Dar Al Shifa Hospital was established in 1963 as the first private hospital in the State of Kuwait. It began as a private maternity care hospital, and has since then steadily grown to encompass a wide spectrum of healthcare services. In 2004 Dar Al Shifa Hospital established an affiliation with CARE-Fertility Unit, a leading independent fertility specialist in the UK. The hospital is distinguished by being the first and sole representative for CARE-Fertility’s in –vitro fertilization (IVF) unit in the Gulf Region and the Middle East. In 2007, Dar Al Shifa Hospital became the first hospital in Middle East to receive accreditation by the (CCHSA), and it continuously introduces healthcare services as well as the latest medical equipment.

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