Inpatient Supervisor

Purpose and Scope of the Job

• Under the supervision of Customer Service Manager, the Inpatient Supervisor Manages the day-to-day operations of Admission and discharge areas.

• Responsible for ensuring that high quality patient care is given and that there is economical and efficient performance.

• Monitors patient volumes, quality of care, and performance of staff to identify areas for improvement.

• Familiar with a variety of the field's concepts, practices, and procedures.

• Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.

• Leads and directs the work of others.

• A wide degree of creativity and latitude is expected.

• Responsible in overseeing the well-functioning of the organization, including staffing, financing, policymaking, and patient care.

Main Duties and Responsibilities/Performance Standards

1. Prepares work schedules, assign personnel, evaluates work performance and makes recommendations for personnel actions

2. Ensures that the units complies with established policies, quality assurance programs, safety environmental and infection control policies & procedures

3. Coordinates with medical, nursing and accounting staff to ensure appropriate placement of patients and compliance with third party payers and other regulations

4. Familiarizes with the pricing and explain the financial liabilities to the patients.

5. Act as the key Counselor for patients and families regarding financial issues such as insurance, eligibility for assistance and verify insurance coverage with insurance companies.

6. Supervise the provision of accurate information to patients on such matters as the scope of the health care treatment services provided by The New Dar Al-Shifa.

7. Provide monthly reports to Dept. HOD and Quality Unit

8. Provide day-to-day staff supervision support as appropriate, to include the guidance and procedures for patients documents preparation, collection and verification of records, and maintenance of data on clinical activity.

9. Develop, recommend, implement and interpret new or revised policies, standards and procedures; monitor policies and procedures for compliance with Organization standards.

10. Manage unit facilities and environment, assuring via other support services that the facility is maintained in a safe and clean manner and presents a professional environment at all times and that clinic workstations and patient workflow are organized to assure optimal efficiencies.

11. Participate in development of services by assuring that any new providers who join the staff are appropriately supported and oriented to the area; assuring that growth opportunities are identified, serving as operations liaison for staff, as new programs are implemented; collaborating with appropriate entities as required.

12. Provide excellent customer services, assuring that customer service standards are consistently met or exceeded; conducting on-going patient and provider satisfaction surveys to measure and report performance; providing results to staff; identifying opportunities to improve services and take corrective actions accordingly; maintaining data and providing reports; responding promptly to resolve any patient complaints.

13. Ensure quality program management through compliance with rules & regulations concerning health care, identification of opportunities to improve quality of care; and assessment and improvement of key processes that directly impact on patient services.

14. Supervise and direct the work of professional and paraprofessional staff to achieve optimum patient flow and cycle times appropriate for services; interview and select new employees; assure orientation and training for all new employees; monitor staff productivity; schedule work; coordinate reporting of payroll; establish standards and evaluate performance; implement employee disciplinary process as necessary; assure employee competencies and long-term development through regular performance audits and development plans.

15. Under administrative direction, oversee, supervise and manage the operation of one or more outpatient clinics.

16. Protects patient rights by maintaining confidentiality of personal and financial information.

17. Maintains admission and discharge policies & procedures, reporting needed changes.

18. Contribute to team efforts by accomplishing related results as needed.

19. Monitor the bed management process, discharge planning process, temporary admissions and any outstanding issues reported to HOD

20. Follow up on the pending payments and responsible to call them, report to HOD.

21. Perform miscellaneous job-related duties as assigned.

Qualifications, Competences and Skills

A combination of experience, education, and/or training which substantially demonstrates the following knowledge and skills, and the ability to perform a range of duties similar to those listed above in org.

Education

Bachelors' or Masters' degree in any discipline.

Experience

5 years' experience directly related to the duties and responsibilities specified.

Licensure

Not Applicable

Language

1. High proficiency in Arabic and English Languages.

2. Computer Proficiency

3. Computer literacy

Performance Competencies

1. Principles and practices of outpatient service delivery systems of care.

2. .Principles and methods of management organization, planning and staffing applicable to organization.

3. .Principles of supervision, including training, directing, evaluating and supervising staff.

4. Management systems and concepts.

5. Quality improvement principles and practices.

6. Plan, organize, direct, schedule, set performance standards and evaluate the work of a multi-disciplinary staff

7. Devise and adapt work procedures and processes to meet changing needs

8. Understand, interpret, explain and apply laws, regulations, policies and written and oral directions

9. Effectively solve problems and follow up on all patient complaints and staff concerns.

10. Prepare and present clear and concise reports, instructions and correspondence.

11. Design and deliver in-service education and training programs and assess their effectiveness.

12. Provide excellent and courteous customer service and establish and maintain effective working relationships with those contacted during the course of work.

13. Identify and report significant opportunities to improve overall service for quality of care to administrator or director of division.

14. Strong communication and interpersonal skills.

15. Ability to interact and communicate with people over the telephone, often in stressful situations.

16. Skill in the use of personal computers and related software applications.

17. Ability to analyze and solve problems.

18. Knowledge of planning and scheduling techniques.

19. Ability to perform basic patient assessments and referrals.

20. Knowledge of patient registration procedures and documentation.

21. Skill in preparing and maintaining patient records.

22. Knowledge of medical insurance claims procedures and documentation.23Knowledge of patient care charts and patient histories.

Principle Working Relationships and Remarks

1Customer Service Manager, Reception Supervisor, & hospital staff

2Patients, Visitors, Customers