Pharmacy Cashier (DASC)

Main Duties and Responsibilities/Performance Standards:

• Greets patients and visitors, initiate registration process, and provides routine information about pharmacy area when necessary.

• Reviews patients billing process for cash and insurance patients

• Clear explanation of invoices and patient share for insurance cases.

• Handles phone enquiries from patients and others and communicate through emails.

• Sending emails to multinational insurance companies to follow patients approval

• Responds as appropriate to enquiries from patients regarding his/her working area and coordinates the resolution of related problems.

• Ensure daily closure of cash/credit invoices with main cashier and submitting insurance documents through DMS.

• Reviews patients registration data for cash and insurance patients

• Handling of patient concerns and raise to direct supervisor for further actions.

• Return medication not allowed as per policy to be clearly explained to customers.

• Ensure all patient concerns are met and they are satisfied from the service rendered.

• Provide extra mile service to ensure high level patient satisfaction.

• Maintain high standard & quality performance to attract more customers.

• Should have the ability to self-control when dealing with customers and when they feel angry or irritated.

• Maintain an attractive and charming personality. Considering clean and crisp uniform all the time as well personal hygiene.

• Maintain the correct processes of billing related to cash cases and insurance cases as well to avoid any business loss.

• To be aware about policies and procedures as well professional implementing to enrich the patient experience

• Maintain customer service general guidelines as well sequences of service at the reception in his/ her daily routine.

• Maintain Customer Service Dept. guidelines as well agreed Memos related to the daily routine as well be able to professionally implement.

• Control of receiving supplier 's medicine and other products to the pharmacy

• Ensures all received items is stored

• Printing out medicines price labels

• Restocking shelves with medications and other pharmaceutical supplies

• Arrange and restocking the medications on the shelves according to batch number and expiration date

• Ensures quality and patient safety practices are followed.

• Provides or promotes people centered care.

• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications, Competences and Skills:

Education: Diploma/ Bachelor Degree in Finance/Accounting

Experience:

Minimum 2-3 years of relevant experience

Language:

Good in Arabic and English Languages.

Computer Proficiency:

Good in Word, Excel and outlook

Performance Competencies: * Professional integrity

• Basic in business excellence

• Professional in customer focus

• Basic in communication skills

• Professional in ownership

• Professional in safety and Quality