Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Customer Service
Job Description
Establish achievable and measurable performance goals for the customer service team.Providing direction and guidance to members of the customer service team.
Motivating and training customer service team members.
Evaluate the performance of customer service team members and provide feedback.
Ensuring excellent customer service:
Establish and implement customer service standards.
Resolve customer complaints and inquiries efficiently and effectively.
Identify customer needs and expectations.
Working to constantly improve customer experience.
Customer service data analysis:
Collect and analyze customer service data.
Identify trends and issues related to customer service.
Using data to improve customer service operations.
Working with other departments:
Work with other departments to ensure consistent customer service.
Inform upper management of customer service issues and trends.
Stay up to date with the latest developments in customer service:
Attending conferences and workshops related to customer service.
Read publications and reports related to customer service.
Network with other professionals in the field of customer service.
SkillsBachelor's degree in Business Administration or related field.
At least 5 years of experience in customer service management.
Excellent verbal and written communication skills.
Problem solving skills.
Strong analytical skills.
Excellent organizational skills.
Ability to work independently and within a team.
Proficiency in Arabic and English.
Personal skills:
Strong leadership skills.
Strong motivational skills.
Excellent communication skills.
Problem solving skills.
Strong analytical skills.
Excellent organizational skills.
Ability to work independently and within a team.
Ability to work under pressure.
Passion for customer servic
Job Details
Bachelor's degree in Business Administration or related field.
At least 5 years of experience in customer service management.
Excellent verbal and written communication skills.
Problem solving skills.
Strong analytical skills.
Excellent organizational skills.
Ability to work independently and within a team.
Proficiency in Arabic and English.
Personal skills:
Strong leadership skills.
Strong motivational skills.
Excellent communication skills.
Problem solving skills.
Strong analytical skills.
Excellent organizational skills.
Ability to work independently and within a team.
Ability to work under pressure.
Passion for customer servic
Posted Date: 2024-05-15
Job Location: Saudi Arabia - Jeddah
Job Role: Customer Service and Call Center
Company Industry: Construction & Building
Bayt Alebaa is a company specialized in trading and manufacturing building materials including sanitary ware, ceramic and porcelain tiles, marble, granite, decor, and installation materials. As part of being a leading name in the Saudi construction market since mid-eighties, Bayt Alebaa with a strategic vision distributes its products via several channels such as retail and wholesale showrooms across the Kingdom (about 50), in addition to the projects division, which includes a team of specialized engineers to support and meet the needs of project studies, quantities calculation, shop drawings, maintenance, and installation. Bayt Alebaa is recognized as a strong player in the Saudi Market, having the privileges to provide great sales scale through retail and wholesale showrooms and project division, besides the ability to harmonize high quality and competitive price of each existing product to all customer segments with reasonable profit margins. On the other hand, the international coordination offices (across Europe, Asia, the Arabian Gulf, and Africa) empowered Bayt Alebaa to purchase directly from international factories, and constantly obtain products that meet the international and national standards.
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