Product Specialist - Molecular Biology

Policies & Procedures:

• Adhere to all Zahrawi Policies & Procedures as applicable.

Market Research:

• Conducting market research to identify new potential customers.

• Analyzing market trends to identify new products in the market and understanding their advantages and disadvantages.

• Planning and assisting with new product releases and events.

• Maintaining technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Business Development:

• Establishing contact with new customers to inform them of our products, understanding their need and how we can help them.

• Providing potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.

• Following up with the new customers after the demo session to negotiate contracts and packages.

• Ensuring all details of the contract are compliant with our rules & regulations.

• Following up with the Procurement & Logistics team with regards to sending them the products and ensuring that it reaches them on time.

Marketing:

• Coordinating with the Marketing Department for any new materials that need to be done.

Sales:

• Maintaining relationships with existing customers by providing them with support, information, and guidance.

• Recommending new products to existing customers as per their need and providing them with support, information, and guidance to ensure a great relationship with them.

• Providing existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.

• Assisting the customers in answering all product-related questions in a professional and timely manner.

• Recommending new service improvements to further build on the relationship.

• Advising helpful new product recommendations and suggestions to customers to increase revenue.

• Negotiating contracts and packages with existing customers.

• Maintaining quality service by establishing and enforcing Zahrawi standards.

• Contributing to the team effort by achieving the annual target set by the management and assisting the team when needed.

Data Tracking:

• Preparing reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

Orders:

• Placing orders to the concerned purchase coordinator.

Invoicing:

• Coordinating with the Finance Department to ensure proper invoicing of the products and following up with them with regards to the collection/payment.

Delivery:

• Coordinate with the warehouse for the timely deliveries.

Application:

• Conducting training session to customers.

• Assisting the customers with the equipment that is being used.

• Running validation tests with the customers to ensure that they fully understand how to use the equipment.

• Solving any issues that they might be facing while using the equipment.

REQUIREMENTS

• Education: Bachelor’s degree in Medical Laboratory, Molecular Biology, Biotechnology or related

• Additional details: Candidates are preferred to be based in UAE

• Experience: 5+ years of experience as applicable related to the area specified in sales

• Job Specific Skills: Knowledge in Microbiology, Molecular Biology, Immunology & Genomics (worked on Sysmex Urine analyzer/ID/AST/Diasorin)