Service Assurance Associate Engineer

Roles and Responsibilities

In this role, you are responsibilities include, but are not limited to:

• Conducting IREG testing for new roaming partners and roaming test validation (TADIG.) (voice, GPRS, prepaid, 3G, LTE, VoLTE, 5G NSA, 5G SA)

• Supporting roaming UAT testing and working on solving any problems during the UAT testing.

• Coordinating the internal and external testing (departments and external roaming partners, respectively).

• Validating test books for new services or existing services.

• Building roaming operational KPIs and aligning with roaming commercial team.

• Generating regular reports for the Service Assurance Manager, Roaming & Interconnect Services that summarize and forecast business activities of the Operations Roaming section.

• Coordinating with Commercial Roaming, Marketing, Customer Care, Technical, and Finance teams regarding new roaming products and services.

• Coordinating with stc sectors and departments and effectively respond to customer requests for any internal queries in order to ensure smooth processing of all roaming operations transactions.

• Managing SIM inventory and perform SIM card audits annually.

• Testing and coordinating international SMS traffic including testing and reporting.

Qualifications

To qualify to this vacancy, you will need to meet the below minimum criteria:

• Bachelor's degree in engineering

• Fluent English and Arabic skills