ERP Specialist

The primary purpose of this role is to develop, customize, maintain, and support ERP-EBS Suite Oracle applications and Oracle Fusion Revenue Management Cloud (IFRS) in alignment with business requirements.

Section III: KEY RESPONSIBILITIES/ACCOUNTABILITIES

Core Responsibilities:

1. Application Development:

   • Develop forms and reports for the entire application register within the EBS Suite Oracle applications.

   • Create SQL/PLSQL packages, procedures, functions, etc.

2. Integration and Interfacing:

   • Integrate customized applications and other applications with Oracle standard application modules.

3. Database Structure Design:

   • Design database structures, including tables, views, sequences, synonyms, and database triggers.

4. Support:

   • Provide support and troubleshoot existing developed applications.

   • Engage in new development within OAF, forms, reports, interfaces, etc.

5. Requirement Gathering:

   • Gather functional specifications from functional leads to develop business needs.

6. Support on Service Desk:

   • Ensure service desk tickets are resolved within SLA.

   • Maintain customer satisfaction according to KPI.

7. Project Assignments:

   • Complete assignments within agreed deadlines.

   • Ensure all work is thoroughly documented.

8. Business Methodology Documents:

   • Maintain methodology documents (MD 50, 60, 80, 120, etc.).

9. System Health Check:

   • Conduct periodic system health checks.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum of 5 years of experience in developing and supporting ERP-EBS Suite Oracle applications and Oracle Fusion Revenue Management Cloud.

• Strong experience in SQL/PLSQL, application development, integration, and interfacing.

• Proficient in database structure design, including tables, views, sequences, synonyms, and triggers.

• Excellent troubleshooting and support skills in OAF, forms, reports, and interfaces.

• Proven ability to gather requirements and develop functional specifications.

• Experience in maintaining business methodology documents.

• Ability to conduct regular system health checks.

• Strong project management skills to ensure assignments are completed on time and are well-documented.

• Proficient in resolving service desk tickets within SLA and maintaining high customer satisfaction.

• Excellent communication and interpersonal skills.

Preferred Skills

• Experience with Oracle Fusion Revenue Management Cloud (IFRS).

• Familiarity with MD 50, 60, 80, and 120 documents.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Strong attention to detail and organizational skills.

Note: This role requires a proactive individual who can manage multiple tasks efficiently while ensuring high standards of quality and compliance with business and technical requirements.