RADIOLOGY SUPPORT SERVICES REPRESENTATIVE I

1.Receives and greets patients or visitors as they arrive in Radiology Department and provides information and directions. Takes necessary action with walk-in patients.

2.Answers phone calls and obtains necessary information, determines and directs the concerns of caller to appropriate areas.

3.Performs all actions in IBM and ICIS systems modules; Rad Net, Scheduling, and Power Chart as per related policies. Adheres to Patients Identification Policy and Procedure.

4.Receives Radiology appointment requests, from In-Patient wards, On-Line Work list and Out-Patients clinics, and performs necessary actions in Radiology Department Scheduling Module for booking as per Radiology's procedures.

5. Prepares and schedules In-Patients accordingly the night prior to the examination.

6. Coordinates and organizes Radiology Department appointments in the section with other Radiology Department modalities. Works with the supervisor of the assigned modality to organize daily schedule and to smooth the workflow in that area.

7. Reschedules of patients appointment as instructed by the modality supervisor. Contacts patients for any changes in appointment status if assigned by the modality supervisor.

8. Provides patients with proper preparation needed for each exam. Requests and maintain patients' medical records as per related policies.

9. Communicates section staff; Radiologists or/and Technologists; to manage exams protocols, prescriptions, Labs, and requirements.

10. Coordinates with referring Clinics, Wards, and Radiologists all interventional procedures related to the modality assigned and performs proper arrangement.

11. Books and coordinates with General Anesthesia with regards to patients receiving general sedation.

12. Works with the supervisor of the assigned modality to organize daily schedule and to smooth the workflow in that area.

13. Assists nursing section in interacting with patients. Coordinates and monitors Radiology PCAs daily activities.

14. Enters section actions, data & statistics in the system. Translates in Radiology Department section as necessary.
Detailed Description
Bachelor's Degree, IPA Diploma in Hospital Administration or other related discipline or High School Education is required.
Job Requirements
No experience with Bachelor's Degree, one (1) year of related experience with Diploma or three (3) years with High School Education is required.