Job Description:

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Provide information, answer inquiries, and resolve customer issues or concerns.

• Follow company policies and procedures while assisting customers.

• Accurately document all customer interactions and transactions in the CRM (Customer Relationship Management) system.

• Meet or exceed performance goals, including call quality, productivity, and customer satisfaction metrics.

• Collaborate with other team members and departments to resolve complex customer issues.

• Upsell or cross-sell products and services when appropriate.

• Stay updated on company products, services, and promotions to provide accurate information to customers.

• Maintain a positive attitude and patience when dealing with challenging customers.

• Adhere to call center scripts and guidelines to ensure consistent service delivery.

• Continuously strive to improve customer service skills and product knowledge through training and development programs.

• Follow compliance and regulatory requirements related to customer interactions and data privacy.

Requirements:

• High school diploma or equivalent; some college education preferred.

• Previous experience in customer service or call center environment is a plus.

• Excellent communication skills, both verbal and written.

• Strong problem-solving and decision-making abilities.

• Ability to multitask and navigate computer systems efficiently.

• Willingness to work in a fast-paced and dynamic environment.

• Flexibility to work evenings, weekends, and holidays as needed.

• Familiarity with CRM software and call center technology is beneficial.

• Commitment to providing exceptional customer service and satisfaction.

• Ability to work independently and as part of a team.

Skills

• Excellent communication skills

• Problem-solving abilities

• Attention to detail

• Ability to work under pressure

• Strong organizational skills

Job Details

Posted Date: 2024-04-20

Job Location: Kuwait

Job Role: Customer Service and Call Center

Company Industry: Retail & Wholesale