• Understand the demand of consumers to provide timely service and solutions.

• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.

• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.

• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.

• Interact with the senior management to understand updated organizational policies and new products.

• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Previous association with a company in the role of a customer service executive or representative.

• Adept in using customer relationship management software to offer the best client services.

• Good listening skills with fluent communication to address all concerns and doubts of the customers.

• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.

• Good time management and organizational skills that contribute to a rise in overall productivity.

• Fluent in operating the latest computer software and online tools.

Job Details

Posted Date: 2024-05-20

Job Location: Kuwait

Job Role: Customer Service and Call Center

Company Industry: Retail & Wholesale