Service Coordinator

Register the new awarded contracts /Change Requests (CRs) on AX system

Gather the required approvals for the stakeholders on PAF

Follow up with the stakeholders the COR approvals

Responsible for Following up on managed service and Implementation of service level agreements related to operation and support contracts.

Manages the service team schedule, oversees daily operations interactions with our customers, handles any complaints or requests, and reports to the service managers as necessary.

Help Service managers in any managed service contracts related tasks and act on behalf of service manager as requested.

Attending the meetings held between service managers and teams, register requirements, and writes MOM to be submitted to Head of services.

Following up with all concerned parties until the pending tasks related to maintenance & operation contracts are completed.

Addresses and resolves any issues and complaints.

Proactively fix pending issues and creating status reports that keeps stakeholders informed about the plans and progress.

Send due tasks to team members and follow up with them daily to update the plans.

Coordinate with Giza systems / GA admins and IT for logistics and registration for managed service resources.

Coordinate with human resources to complete administrative and hiring process for all required resources (selection criteria, contracts issuing, medical insurance.)

Make filling to all necessary service contract documents (correspondences in/out, purchasing orders, petty cash, attendance reports...)

Schedules meetings and arranges appointments in internal meetings.

Provides instructions or information to the service team.

Performs other related duties as required.