Customer Service Agent

Tasjeel, a well-established company offering vehicle registration and servicing solutions, is seeking a motivated and reliable Customer Service Representative to join our team. In this exciting role, you will play a key role in ensuring a smooth and positive customer experience across our various services, including Al Sayara Express and VIP vehicle pickup and delivery.

Responsibilities:

• Vehicle Pickup & Delivery:

  • Collect customer information and vehicle details from the Al Sayara Supervisor.

  • Travel by motorbike to customer locations to pick up vehicles for service or registration.

  • Perform a visual inspection of vehicles, noting any pre-existing damage on the Customer Advice form.

  • Explain services and associated charges to customers upon request.

  • Collect payments for service fees in advance.

  • Safely transport vehicles to Tasjeel facilities for testing and registration.

  • Return vehicles safely to customers' locations upon completion of services (VIP service).

• Al Sayara Express Service:

  • Welcome customers arriving at the Sayara Service enclave and ensure their comfort.

  • Efficiently process customer vehicle transactions.

• General Duties:

  • Continuously strive to exceed customer expectations and deliver exceptional service.

  • Identify potential new business opportunities and generate referrals.

Qualifications:

• High school diploma or equivalent education.

• Valid motorbike and light vehicle driver's licenses.

• Basic knowledge of vehicle operation and maintenance is a plus.

• Excellent communication and interpersonal skills to build rapport with customers.

• Professional appearance and demeanor (uniform provided).

Benefits:

• Competitive salary and benefits package.

• Opportunity to work for a leading company in the UAE.

• Dynamic and fast-paced work environment.

• Chance to interact with a diverse clientele and contribute to a positive customer experience.

If you are a highly motivated and customer-focused individual seeking a rewarding career opportunity, we encourage you to apply!