IT Support Analyst

ROLE PURPOSE:

• To provide IT support for systems and solutions for all internal and external customers of DHL Middle East (MENA Aviation, Hub & Gateway, Charter Operation, MENA Area office, USPS, RDC Support Group, Road Network and ME customs).

• To establish IT quality standard (Equipment, Process and Application) within Bahrain Aviation, Hub & Gateway achieving Best In Class objectives set for MENA region.

• Supporting hardware and software inside DHL Bahrain organization

YOUR TASKS:

• Provide hardware and software support to users of desktop PC equipment. Escalate issues as necessary to System Administrators.

• To respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.

• Maintain the update asset inventory system.

• To ensure the functionality and accessibility of all peripherals ( such as scanners, desktop and printers ) plus hand help units.

• Monitor day to day all aspect of the system security as per DHL IS security Standards. Make immediate escalation/action as necessary to prevent a breach of security or loss Of information.

• To maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.

• To roll out Hubs & Gateways applications (SCL, IAS, CIA, DCE, ACA) and migrate from potential local solutions.

• Standardization and optimization of processing quality within Bahrain Aviation, Hub & Gateway.

• To support business growth by providing market leading IS tools, process while reducing unit costs.

• To ensure all IT related systems & peripherals are implemented with the minimum disruption to the business

• Ensure that all IT services are delivered according to Service Level Agreements with the business managers

• Ensure that Hub’s & Gateways complies with the Security standards as described in the Information Asset Security Standards.

• Review technological advances in the industry with the purpose to be able to provide the company the most cost effective solution and the customer a premium service to enhance DHL’s position in the market place.

• Support need to cover 365/24/7.

• Telephone night support 365/24/7.

YOUR PROFILE:

• Degree in Computer Science or equivalent to it.

• Minimum 2 years’ experience in support position

• DHL product/services knowledge

• Written & spoken communication skills

• Communications skills

• Ability to apply principles of persuasion and/or influence over others in supervisory capacity.

• Exercising judgment in determining time, place and/or sequence of operations.

• Customer Orientation

• Fluent in Written and spoken English. Arabic speaking or other languages an advantage.

OUR OFFER:

• Strong career support in an international environment.

• Great culture and colleagues.

• Multifarious benefit program.