Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Customer Service
Job Description
Skills
Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
Understand and investigate the queries, requests or complaints
Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
Provide accurate, valid and complete information or solution by using the right sources of information
Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
Inform Team Leader when a recurrent problem appears, to prevent further cases
Maintain and update customer information in the database
Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
Keep abreast of products and promotions to provide exceptional customer support
Take ownership for attending the trainings as per the plan
Take ownership for completing PMR process, employee engagement surveys in time
Continuously share the knowledge and understanding of the telecom industry and business trends
Batelco (Bahrain Telecommunications Company) the leading digital solutions provider in the Kingdom of Bahrain continues with its commitment to enhance customer experience. Batelco serves both the corporate and consumer markets through the delivery of cutting-edge fixed and wireless telecommunications solutions. Its comprehensive portfolio of solutions for the residential, business and government segments in Bahrain include all IP fixed and 4G LTE wireless Broadband networks and MPLS based regional data solutions. The Company’s digitisation and connectivity goals are in line with those of the Kingdom of Bahrain to transform how businesses operate as well as transform the lives of residents, enabling everyone to connect, work and live better through the delivery of technology based products and solutions. With an ongoing commitment to roll out Smart Home and Smart City digital solutions, Batelco is playing a crucial role in the Kingdom’s prosperity and development. Batelco is also proud of the important role it plays in supporting its local communities and annually contributes to health, education, sports and cultural initiatives.
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