IT Applications Senior Officer

• Manage all existing applications and software's portfolio, and the upcoming applications in the pipe line

• Overall supervising the day to day tasks activities of the resources based on time and cost

• Provide delivery dates and estimations of the required task and assignments from all the applications team regarding all projects

• Manage and coordinate business solutions projects thru whole journey of SDLC from requirement gathering to systems implementation and support

• Ensure that all projects' needs (from the business point of view) are covered, identifying and addressing all gaps of the relevant applications teams

• Conduct application needs assessments and plan the delivery of suitable services to all business departments according to contractual obligations and agreed level of service

• Coordinate, and supervise all activities related to the design, development, and implementation of different organizational information systems and software applications.

• Maintain, support, and upgrade existing business systems and applications

• Design, develop, and deploy mission-critical information and software systems and Set the solution architecture to fit into the Enterprise Architecture of the organization

• Lead large scale projects that affect multiple functions within the organization

• Interface with different business areas to ensure projects have proper impact, coordinate teams to rollout projects organization wide.

• Demonstrate up-to-date expertise in information Systems and apply this to the development, execution and improvement of action plans

• Lead the process for identifying and prioritizing projects within the projects portfolio

• Manage and coordinate with all stakeholders for system integration test & user acceptance test (SIT,UAT) in coordination with business owner

• Perform homologation tests with the Operations & Maintenance are for delivering the systems for production, securing a proper handover to operations

• Manage different IT vendors to ensure that services meet business needs.

• Assist in the external Vendors selection by providing an assessment on technical capabilities to support the processes solutions.

• Responsible for liaising with application teams the cycle of the product development including the delivery of user manuals, support training sessions for end user.

• Responsible for Quality assurance of the solutions, also through in depth root cause analysis of issues in the applications.

• Ensure positive attitude from the application teams and good relationship with all the parties, end-users, suppliers

• Analyze and evaluate business problems

• Willingness to perform “hands-on” work

Key Performance Indicators

• Ensures the standards are implemented correctly

• Ensures that all deliverables are thoroughly documented

• Ensures that all deliverables and documentation are maintained in a well-structured folders

• Reduction in cost of poor quality

• Delivery to Commitment

• Compliance with operational procedures and instructions.

• Number and quality of improvements are line with corporate expectations and implemented.

• Capacity Allocations KPIs

Skills

• Experience with database management

• Excellent Project management skills, PMP is a plus

• Excellent Coding and programming skills

• Excellent technical skills.

• Expertise in troubleshooting viruses and other computer problems.

• The ability to remain up-to-date with the latest software developments.

• Strong leadership, management, and customer service skills.

• Great analytical, problem-solving, and communication skills.

• The ability to handle stressful situations

• People management skills

• Resources time and cost management skills

• Estimations and assessment excellent skills

• Recruiting IT resources and vendors service providers

• Excellent leadership skills

• Excellent communication skills

• Multi tasking

• Ability to problem solve high pressure issues

• Good working knowledge of job scheduling and monitoring tools.

• Experience of working with multiple projects/tasks and the ability to prioritize on the fly.

• Experience of supporting multiple teams within a business.

Qualifications

• Bachelor Degree in IT or IT related field

• 8 minimum years' experience in developing software applications, preferably, out of which at least 4 years with insurance applications.

• Minimum of 5 years deep and relevant product development experience is required.

• Minimum of 5 years of demonstrated experience in a Technical Leadership role is required

• Minimum of 5 years of demonstrated experience in a Managerial role of a technical team is require

• Arabic speaking preferred