IT Applications Senior Officer

Job Description

• Manage all existing applications and software portfolio, and the upcoming applications in the pipeline

• Supervise day-to-day tasks and activities of resources based on time and cost

• Provide delivery dates and estimations for required tasks and assignments from all applications team regarding all projects

• Manage and coordinate business solutions projects through the whole journey of SDLC from requirement gathering to systems implementation and support

• Ensure that all project needs (from the business point of view) are covered, identifying and addressing all gaps of the relevant applications teams

• Conduct application needs assessments and plan the delivery of suitable services to all business departments according to contractual obligations and agreed level of service

• Coordinate and supervise all activities related to the design, development, and implementation of different organizational information systems and software applications

• Maintain, support, and upgrade existing business systems and applications

• Design, develop, and deploy mission-critical information and software systems and set the solution architecture to fit into the Enterprise Architecture of the organization

• Lead large-scale projects that affect multiple functions within the organization

• Interface with different business areas to ensure projects have proper impact, coordinate teams to rollout projects organization-wide

• Demonstrate up-to-date expertise in information systems and apply this to the development, execution, and improvement of action plans

• Lead the process for identifying and prioritizing projects within the projects portfolio

• Manage and coordinate with all stakeholders for system integration test (SIT) and user acceptance test (UAT) in coordination with business owners

• Perform homologation tests with the Operations & Maintenance team for delivering the systems for production, securing a proper handover to operations

• Manage different IT vendors to ensure that services meet business needs

• Assist in the external vendors selection by providing an assessment of technical capabilities to support the process solutions

• Liaise with application teams for the product development cycle, including the delivery of user manuals and support training sessions for end users

• Responsible for quality assurance of the solutions, including in-depth root cause analysis of issues in the applications

• Ensure a positive attitude from the application teams and good relationships with all parties, end-users, and suppliers

• Analyze and evaluate business problems

• Willingness to perform “hands-on” work

Key Performance Indicators

• Ensure standards are implemented correctly

• Ensure all deliverables are thoroughly documented

• Ensure all deliverables and documentation are maintained in well-structured folders

• Reduction in cost of poor quality

• Delivery to commitment

• Compliance with operational procedures and instructions

• Number and quality of improvements are in line with corporate expectations and implemented

• Capacity allocations KPIs

Skills

• Experience with database management

• Excellent project management skills; PMP is a plus

• Excellent coding and programming skills

• Excellent technical skills

• Expertise in troubleshooting viruses and other computer problems

• Ability to remain up-to-date with the latest software developments

• Strong leadership, management, and customer service skills

• Great analytical, problem-solving, and communication skills

• Ability to handle stressful situations

• People management skills

• Resources time and cost management skills

• Excellent skills in estimations and assessments

• Recruiting IT resources and vendors service providers

• Excellent leadership skills

• Excellent communication skills

• Multi-tasking ability

• Ability to solve high-pressure issues

• Good working knowledge of job scheduling and monitoring tools

• Experience working with multiple projects/tasks and the ability to prioritize on the fly

• Experience supporting multiple teams within a business

Qualifications

• Bachelor’s Degree in IT or a related field

• Minimum 8 years' experience in developing software applications, preferably with at least 4 years in insurance applications

• Minimum of 5 years of deep and relevant product development experience

• Minimum of 5 years of demonstrated experience in a Technical Leadership role

• Minimum of 5 years of demonstrated experience in a Managerial role of a technical team

• Arabic speaking preferred