Fraud Monitoring Agent

• Responsible for monitoring transactions, identifying suspicious patterns or behaviors, and taking appropriate action to mitigate risks.

• Transaction Monitoring: Monitor transactions and account activities for signs of fraudulent behavior, including unauthorized access, identity theft, and payment fraud.

• Alert Investigation: Investigate alerts generated by fraud detection systems or reported by customers or colleagues. Analyze data and documentation to determine the validity of suspicious activities.

• Risk Assessment: Assess the level of risk associated with flagged transactions or accounts. Determine appropriate actions, such as blocking transactions, placing holds on accounts, or escalating issues to management or law enforcement.

• Documentation and Reporting: Document all findings and actions taken in accordance with established procedures. Prepare reports on fraud trends, patterns, and losses for management review.

• Collaboration: Collaborate with internal teams, including Customer Service, Risk Management, and Legal, to address fraud-related issues and implement preventive measures.

• Continuous Improvement: Stay informed about emerging fraud trends, techniques, and technologies. Recommend enhancements to fraud detection systems and processes to strengthen our defenses against fraud.

Skills

• Strong analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.

• Knowledge of fraud detection tools and techniques, including transaction monitoring systems, fraud scoring models, and data analysis software.

• Familiarity with relevant laws, regulations, and industry standards related to fraud prevention and financial services (e.g., PCI DSS, AML regulations).

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and interact professionally with customers.

Qualifications

• Arabic speaking candidates are preferred

• At least High School certificate or Bachelor’s degree

• At least 2 to 3 years of experience in banking, preferably in Fraud