Operations Coordinator - Security Services Key Account

Financial

• Accountable and responsible for correct T & A and their on-time submission to payroll

• Accuracy in WCR and work completion report

• Ensure “zero idle” and UAs, absenteeism to help in maintaining contractual commercial targets

• Adequate allocation of billable and relief manpower as per sold relief %age to ensure budgeted pricing and cost maintained

• Reporting idle and taking on time action as well as escalation to management to mitigate and avoid any commercial impact on the contracts

• Overall accountability of day-to-day deployment, operations and contracts service delivery and contract performance, quality assurance and KPI achievement

Customer

• Responsible for day-to-day communication with client on deployment, daily administration, sickness reporting, headcount etc.

• Arrange weekly/ monthly meetings with client and recording, circulation and tracking of agreed actions and meeting agenda. Addressing and resolving contractual breaches or client complaints with the assistance of operations Manager

• Kick off meeting and mobilization of new contract, defining scope and operations strategy and service delivery methodology with Operations Managers

• Responsible for contractual service delivery by effective Initial project planning including logistics and project equipment and machinery as required

• Establishes, maintains, and develops excellent customer, communication and service excellence links and relationships with all TGSS Customers

• Schedules, confirms, and attends all internal and external meetings for all accounts and contracts

• Responsible for carrying out monthly site visits and providing the necessary feedback to the Account Managers and team supervisors as required

Process

• Regular review Data Dump review and assurance of accurate manpower at each contract and advise Operations Manager to raise DF in case of any discrepancy observed

• Accountability of Time and attendance accuracy of his team. Effective planning and rostering to ensure day off schedule not exceeded more than budgeted relief

• Strong briefing skills, address staff site and welfare concern, TBT, Guardtek reporting. Necessary site training delivered

• Daily roster update, checking the missing rosters and update them. Any discrepancies highlighted to operations manager

• Monitor and manage all aspects and procedures of day-to-day administration, any procedural issues should be resolved as soon as possible

• Ensure all licenses are up to date, managing renewals and ensure staff deployed across the locations are licensed

• Proactively carry out site audit, clarifies, and validates all TGSS needs and requirements on a regular basis

• Adhere to all internal processes and procedures and compliance with Group Policies and enforcement of Business Units and Group rules and regulations including fair working environment and Group CSR objective

Innovation

• Strong demonstration of HSE skills and reporting near miss

• Reviewing of existing processes and revising or implementing new processes within the AOR where required

• Introducing the best industry practices to customers and TGSS clients including any technical solutions

• “Thinks out of Box” approach in resolving the problems

• Contribution to Group and Business Units innovation and transformations strategies

• Focusing on CI Saving and discuss the saving ideas with Operations Managers

Skills

Selection Criteria

• Minimum years of experience required. Minimum 5 Years experience in the industry in which at least 1 years’ experience in security operations

• Minimum educational requirements, include must have certifications (if any): Higher Secondary certificate with attestation from home country and UAE MOFA and should be in the possession of SIRA Supervisor license

• Technical skill required to perform accountabilities:

Skills – Hard

• Reporting skills

• Performance Management

• Strategic Planning

• Staffing management

• Strong briefing and coaching ability

Skills – Soft

• Leadership skills

• Conflict Resolution

• Critical Thinking

• Effective Communication

• Customer Service Orientation

• Effective Listening

• Minimum English Language Level (by Transguard Group Standards)

• Time Management