Customer Care Executive

Duties and Responsibilities:

• Greet patients with a pleasant smile and extend warm wishes upon arrival.

• Answer telephone calls politely, adhering to telephone etiquette guidelines.

• Determine if patients are new or returning and direct them accordingly.

• Gather information about the nature of illness and guide patients to the appropriate department.

• Assist patients in completing registration forms and direct them to the designated doctor.

• Refer patients to the Customer Care department if information is unclear.

• Collect reference letters, if required.

• Ensure all relevant data is filled out on registration forms.

• Record referral details in both physical files and computer systems.

• Direct visitors to the appropriate rooms or departments.

• Provide information about preventive medical health checkups.

• Address patient queries and concerns.

• Participate in departmental quality initiatives to monitor and improve performance.

• Assist in data collection and support related tasks.

• Adhere to hospital safety protocols for both patient and staff safety.

• Perform additional tasks as assigned by superiors.

• Provide basic translation assistance when required.

Responsibilities:

• Greet patients warmly upon arrival and assist with registration procedures.

• Answer phone calls courteously and provide assistance as needed.

• Direct patients to the appropriate departments based on their needs.

• Ensure all patient information is accurately recorded and filed.

• Assist in maintaining a safe and organized environment within the hospital.

• Collaborate with colleagues to ensure efficient operations.

• Uphold high standards of patient care and service delivery.

• Attend training sessions and stay updated on hospital policies and procedures.

Qualifications:

• Qualification: Graduation is desirable but not mandatory.

• Experience: Minimum 1 year of experience as a trainee receptionist preferred.

• Skills: Active and good interpersonal skills, pleasing personality.

• Language Proficiency: Excellent command of oral and written English and Arabic.