Manager - Sales and Enrollment Center

Key Accountabilities

• Develop the pipeline for new business coming into the community to ensure enrolment at a GEMS school.

• Assist, SVP Enrolments & Corporate Relations to develop and implement a school marketing strategy in conjunction with Corporate Marketing to create brand awareness and look to identify areas of opportunity for building relationships.

• Organize, implement and perform all levels of prospecting, proposal development and presentation, contract agreement details, and customer relations follow up in a team environment as a direct representative of GEMS.

• Increase seat placements from existing corporate companies in order to reach enrolment budgets.

• Undertake regular surveys of new parent views on enrolment process and other subjects of relevance. Collate responses and produce analysis with recommendations.

• Coordinate promotional events targeting new parents and corporate companies to promote new school to the GEMS network.

• Measure school FOH team's performance to ensure maximum conversion rate.

• Maintain open lines of communication to existing parents to ensure their concerns, complaints and feedback are handled effectively, efficiently and in a timely manner (liaising with other school personnel or departments as required).

• Promote, when appropriate, other GEMS schools by arranging appointments, interviews and facilitate relationships between parents and GEMS schools.

Required Skills

• Solid time management skills

• Ability to multi-task and cope with peaks of demand

• Able to manage a diverse team's performance and relationships

Experience

• A minimum two years in a customer service focused role

• Proven success with meeting sales targets is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical.

• Relationship management experience - able to build and influence professional relationships with peer group as well as parental community.

• Effective communicator (written and spoken)