Client Success Manager

Key Accountabilities:

* Client Relationship Management:

• Develop and cultivate strong, long-lasting relationships with clients.

• Proactively identify client needs and exceed expectations.

• Act as a trusted advisor, providing ongoing support and guidance throughout the client journey.

• Project Management & Delivery:

• Oversee the entire project lifecycle, ensuring timely and efficient project execution.

• Facilitate clear communication between clients and internal teams (Studio/New Media/Production).

• Manage project documentation, including job orders, modifications, references, and client feedback.

• Monitor project progress, address any roadblocks, and implement corrective actions as needed.

• Client Onboarding & Satisfaction:

• Design and implement a comprehensive onboarding program for new clients.

• Ensure a smooth and positive client experience from initial contact to project completion.

• Gather client feedback and implement improvements to enhance client satisfaction.

• Quality Assurance & Service Delivery:

• Implement and maintain a quality management system to ensure consistent service delivery.

• Oversee the team's performance to uphold high standards of responsiveness and client service.

• Identify and address client issues promptly, providing exceptional customer-centric support.

• Team Leadership & Development:

• Provide effective leadership and guidance to the client service team.

• Foster a collaborative and supportive work environment to optimize team performance.

• Continuously monitor and evaluate the team's performance, identifying opportunities for improvement.

Job Specifications:

• Bachelor's degree in Communications, Marketing, Business, New Media, or Public Relations (preferred).

• Fluency in both Arabic and English (mandatory).

• Experience working in an advertising agency (highly preferred).

• Strong customer service skills with a proven track record of exceeding client expectations.

• Excellent communication, interpersonal, and organizational skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• A keen eye for detail and a commitment to quality assurance.