Team Lead Riders

A Rider Team Lead will assist the Rider Supervisor in the riders' performance, managing the assigned outsourced companies, and supervising the Rider Coordinators.

What's On Your Plate?

• Monitor and improve Rider Performance and Compliance

• Manage the rider roster with proper allocation of shifts/breaks/off-days, etc

• Setting up a plan to improve the performance of low-performing riders

• Monitor riders' performance on an individual level and be responsible for coaching/warning the riders

• Preparation of late login list and share it with all 3PL partners

• Meeting with 3PLs supervisor

• Monthly zone meeting with 3PL partners to discuss performance and updates

• Supervise the coordinators who assist dispatchers over communication channels related to riders

• Ensures compliance with rider equipment

• Develop the team in coordination with the guidelines of the regional team

• Support the team through all processes achieving talabat goals.

• Handle the Rider Supervisors' duties in their absence

What Did We Order?

• Bachelor's Degree holder

• Strong communication skills, both written and verbal

• Fluency in Arabic and English language is mandatory

• 2-3 years of experience in the food/grocery tech industry is highly preferred

• Proficient in Google Suite tools like GDoc, G Sheet, G Slides, G Forms, etc

• Influencer and negotiation with good public speaking and presentation skills

• People management skills: experience in managing a large group of people

• Stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams

• Ability to analyze data and derive insights from comprehensive data reports

• Ability to deal with ambiguity, work under pressure, and handle stress.