Sr. Specialist CX Research

What Did We Order?

Technical requirements

1. Minimum of 5 of experience in a fast-paced environment; preferably with a consultant background

2. Proficiency in Microsoft Excel and Google Slides - Strong emphasis on proven experience in presentations, dashboard design for impact and action

3. Proficiency in SQL and Python

4. Excellent English communication skills, both written and spoken.

5. Proficiency in data visualisation and reporting tools, including Tableau, Data Studio, and Looker

6. Knowledge of business analysis methodologies, tools, and techniques.

7. Strong experience developing and delivering presentations, training materials, and project documentation.

8. Experience with project management tools and methodologies.BI experience is a plus

9. Experience with survey management tools is a plus

10. Demonstrated traits

11. Understands data architecture and models

12. Dashboard design and modeling

13. Proven ability combining user research with data

14. Ability to utilize advanced text analytics to generate customer insights

15. Ability to monitor and report on performance

16. Ability to bring the voice of the customer and partner to leadership teams

17. Understanding of customer and partner profiling

18. Experience with customer analytics and research

19. Proven ability to increase competitiveness and market share.

20. Ability to grasp complex concepts and apply them to your work / the business

21. Strong problem-solving abilities; extremely organized and process-driven

22. Track record of getting things done while managing a heavy workload effectively by setting priorities and managing expectations well

23. Strong written and verbal English communication skills across a wide range of stakeholders

24. Lead the analysis and resolution of complex business problems for clients, particularly in the operations of talabat

25. Develop and implement project plans, ensuring timely delivery and meeting of project objectives

26. Prepare and present findings, recommendations, and project results to clients through slide presentations

27. Maintain strong relationships with clients, ensuring customer satisfaction and repeat business

28. We believe in Experience First (for our external stakeholders and internal talabaty's alike!), Make It Happen, and Together We Grow.

29. We value diversity, initiative-taking, and creating memorable experiences - and we're poised for stellar growth!