Coordinator Riders (Fresh Graduates)

About the opportunity

This is an administrative and operational role that primarily focuses on the coordination of all rider-related issues.

What's on Your Plate?

• Monitor and improve the Rider Performance and Compliance

• Coordinate Rider Recruitment for the allocated zones

• Coordinate rider roster with proper allocation of shifts/breaks/off-days etc

• Coordinate rider onboarding and training schedule with the Rider Trainer and Rider Supervisor

• Coordinate with riders to solve customer or vendor-related issues

• Track order-related issues and find out if the issue happened from the Logistics side or the vendors' end

• Work with other functions in Operations to identify and resolve issues

• Provide support in any additional tasks requested by the department manager

What Did We Order?

• Strong communication skills, both written and verbal, in a cross-cultural setting. Arabic and English language fluency is required

• Ability to manage multiple tasks at the same time with cross-functional teams

• Understanding of different areas/locations in Kuwait

• Ability to handle irate individuals in a calm and professional manner

• Ability to work under pressure and handle stress

• Advanced Skills in MS Office, Google Docs, and Google Sheets

• Well-organized, with excellent team-player qualities.

• Agile and highly adaptable to a fast-paced work environment