Sr. Picker

Responsibilities:

• Accurately pick and pack grocery orders.

• Recommend substitute products for unavailable items.

• Communicate with delivery riders and manage order fulfillment.

• Address customer complaints and process refunds.

• Escalate operational issues to the Team Lead.

• Ensure timely order completion.

Qualifications:

• Strong organization and multitasking skills.

• Excellent customer service with a focus on building positive relationships.

• Ability to follow instructions and understand customer orders/product labels.

• Ability to work independently and prioritize effectively.

• Reliable, with a strong sense of time management.

• Maintain a clean and professional appearance.

Benefits (not explicitly mentioned but implied):

• Competitive salary and benefits package.

• Opportunity to work in a dynamic and innovative company.

• Be part of a fast-paced and exciting work environment.

• Contribute to the company's growth and success.

Company Description:

• Leading local tech organization in MENA.

• Founded in 2004, acquired by Delivery Hero (DHER) in 2015.

• Offers food delivery and q-commerce grocery delivery (talabat mart) in 9 countries.

• Committed to exceptional customer service and continuous innovation.