Specialist Rider Engagement

What's On Your Plate?

• Design and implement various rider engagement activities, including social events, and sporting, medical, and cultural initiatives.

• Analyze rider data to identify trends and insights, leveraging this information to drive strategic engagement initiatives and evaluate their success.

• Refine and manage the rider communication process to enhance its reach and effectiveness, ensuring more engaging and impactful interactions with riders.

• Build robust relationships throughout the organization, working in close collaboration with logistics managers, third-party logistics providers (3PLs), marketing, sales, and public relations teams.

• Cultivate external partnerships and secure deals that benefit our riders.

• Actively enhance the rider value proposition by influencing key factors that shape daily and monthly rider experiences.

• This includes optimizing rider support, enriching benefits and rewards programs, recognizing rider achievements, and ensuring the safety and well-being of our rider community.

• Oversee the rider engagement budget, managing expenditures, securing necessary approvals, and ensuring timely disbursements.

• Leading a dedicated team comprised of two highly capable individuals.

Qualifications

• A Bachelor's or Master's degree, with a preference for backgrounds in business, communications, or a related field.

• At least 2 years of relevant experience in customer engagement, community management, or a similar role, preferably within a high-growth startup or tech environment.

• However, we are open to candidates from diverse backgrounds who can bring new perspectives to our team.

• Proficiency in Excel and data analysis

• Excellent communication and problem-solving skills, proven ability to adapt to change, and work effectively in a dynamic environment.

• A collaborative team player who thrives in a culture of innovation and inclusivity.