Delivery Hero

Manager Logistics Performance

Delivery Hero

Salmiya, Kuwait

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description

This role will be managing and improving the logistics performance of all cities across the country, taking ownership of various service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps.

What's On Your Plate?

  • Report and monitor KPIs and performance SLAs

  • Identify and solve logistics performance related problems by analyzing and deriving insights from large, complex sets of data

  • Responsible for country compliance with OD processes and tools (e.g staffing, forecasting, etc.)

  • Provide all data needed for performance improvement on country level and acting as a consultant for the Head of Logistics

  • Lead supervisors/trainers related to logistics performance KPIs

  • Work alongside country sales & marketing teams on actions and activities to drive performance forward for own delivery

  • Optimize country infrastructure, event thresholds & give input in DBDF to improve overall performance

Provide weekly updates to country management on projects & performance progress

What Did We Order?

  • Bachelor's Degree, MBA is a plus5-8 years of experience in food/grocery tech industry is highly preferred

  • Extensive experience in SQL, Data Analytics tools like tableau, looker, etc

  • Strong communication skills, both written and verbal

  • Excellent stakeholder management skills:

  • Experience in dealing with cross-cultural team members and cross-functional teams

  • Ability to analyze data and derive insights from comprehensive data reports

  • Ability to deal with ambiguity, work under pressure, handle stress,

  • An individual contributor who can work in a fast-paced environment with a make it happen attitude

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

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