Logistics Trainer

Responsibilities:

• Conduct training sessions for newly onboarded riders and staff, covering areas such as rider experience, quality, health & safety, engagement, equipment, and applications.

• Conduct "train the trainer" courses to enhance training quality among staff.

• Establish and enforce rules, regulations, policies, and procedures related to rider training and experience.

• Assist in resolving disputes or conflicts with 3PL's Supervisors to achieve peaceful resolutions.

• Conduct performance evaluations and provide feedback to team members to support their growth.

• Coach associate trainers in conflict resolution, de-escalation techniques, communication, company policies, and cultural awareness.

• Research new technologies to enhance training efficiency and rider quality in the market.

• Document all training activities and follow up on trainees to ensure proper performance; provide retraining if necessary.

• Assess the effectiveness of training through testing, review of results, and trainee feedback.

• Ensure and improve the quality of riders in terms of behavior, appearance, and performance.

• Assist in rider equipment and local inventory management.

Requirements:

• Bachelor's degree in Logistics or related field.

• 1-3 years of full-time experience as a Training Specialist or professional (not necessarily in driver training).

• Flexibility and ability to work under pressure.

• Proficiency in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc.

• Strong communication skills, both written and verbal, with proficiency in English and Arabic.

• Influencer and negotiator with good public speaking and presentation skills.

• Experience in people management and managing larger groups of people.

About Us: We are the region's leading local tech organization, delivering services across MENA for the past 18 years. Founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015, we combine local knowledge with global expertise. We innovate and bring new technologies to the MENA region, including q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones. With operations in 9 countries and over 4,500 employees, we work with over 27,000 brands and almost 50,000 branches. As part of the Delivery Hero Group, operating in 70+ countries worldwide, we strive for excellence in local delivery platforms.