Primary Duties & responsibilities include but not limited to:

• Identifying customers’ needs, clarify information, research every issue and providing solutions 

• Answering phones from customers professionally and responding to customer inquiries and complaints.

• Building sustainable relationships and engaging customers

• Following up complicated customer calls where required

• Obtaining and evaluating all relevant data to handle complaints and inquiries

• Recording details of comments, inquiries, complaints, and actions taken.

• Handling and resolving customer complaints regarding to service problems

• Reporting upper management on problems and issues

• Recognize and pursue opportunities to cross-sell and/or to promote value-added products

• Informing the manager on duty of any operational inconsistencies

• Solicit feedback from guests concerning the service and food

• Maintain customer relationship with each segment such as delivery etc.

• Understand loyal customers and recommend for guest entertainment program

• Custodian of CRM activities in the organization

• Any other duties assigned by your supervisor/manager

Skills

• Ability to work well under pressure

• Able to react effectively and calmly in emergencies

• Should be customer focused and flexible

• Read, write, and speak English fluently

• Good customer service skills required

Job Details

Posted Date:2024-04-21

Job Location:Kuwait - Al Kuwait

Job Role:Customer Service and Call Center

Company Industry:Catering, Food Service, & Restaurant