Calo

Customer Experience Associate

Calo

Bahrain, Bahrain

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description


What you’ll be working on

  • Communicating with customers over live chat and phone calls to answer their questions and help solve their problems

  • Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience

  • Onboarding customers to kick-off their journey

  • Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues

  • Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied

  • Communicating feedback to the team and following up on resolving customers’ pain points

Ideal Candidate

  • Previous experience working in a customer service role for a minimum of 1 year

  • Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer

  • Passionate about problem solving; you get satisfaction from making people’s lives better

  • A people’s person by nature

  • Have a deep sense of empathy & drive to resolve customer issues

  • Maintain a calm demeanor when facing challenges or stressful situations

  • Ability to organize your time efficiently, and complete tasks in a timely manner

  • Interested in working on shift basis