General Manager - Kuwait

Well, we’re hoping you’d tell us :)

But I’d bet it would be something like this:

• Obsess over the customer to deeply understand what he/she wants, what they love or hate, what motivates them, what brings them back, etc

• Obsess over delivering that to the customer. Do whatever it takes to compete with yourself in delivering the highest value possible for the customer. Go above and beyond. Invent for them. Surprise them. Exceed their expectations

• Build a culture of obsession. Recruit the best people. Drive the negative or losing players out. Inspire the team to keep thinking big, obsessing over the customer, and delivering above expectations

• Keep score. Make sure that all your efforts are paying off. The scoreboard for a business is profits. If you did a great job at solving big customer problems, found many customers who have them, and done it efficiently, then profits will be there

Experience

We like to bet more on character than experience, but the best candidates will have a bit of both.In an ideal world, you would have:

• Started or managed a business before

• Had your back against the wall - been faced with very difficult situations in business that you learned to navigate your way out of them the hard way. You have battle scars

• Shown clear signs of customer obsession in previous roles

• Had a winning track record. Such track records must start with failures, for no athlete becomes a great scorer without 10,000 missed shots. But ideally, you have shown that you can win

• Read a lot of business books, listened to business podcasts, loved the business game and obsessed about winning :)