Key Responsibilities

• Sales Order Collection

• Inspection of incoming orders, letters of credit, and contracts

• Sales order creation in ERP

• Information to production site

• Order Confirmation / Acknowledgement of receipt sending to customer

• Customer invoicing / Issue of Credit and debit notes

• Input Freight Order in SAP / confirmation freight Service in SAP / Freight invoice matching

• Freight Price Negotiation and communication to Sales Team

• Contact freight company to confirm Freight Order booking

• Haulier Selection

• Haulier Creation in SAP

• Freight Lead Time Definition / Lead Time Set Up in SAP and communication to SM

• Mailing to customers

• Custom clearance docs

• Certificate of analysis generation and communication to customer

• Preparation of Long term supplier declaration

• Customer creation in SAP

• Credit Management in Coordination with Finance Department

• Consignment stock handling

• Customer Claims management

• Logistic crises communication from and to customer

• Account reconciliation

• Full support for all monthly and annual financial tasks

• Further work and tasks in the processing of customer orders and support in other work in sales

Skills

Education, Background, Level of Experience:

• Education: Professional education as industrial clerk in a comparable company / role

• Experience: Preferably 2 years in a similar position (customer service, inside sales)

• Technical Skills: SAP, Google Office Suite, customs handling, transport (road and container)

• Personal Skills: Independent way of working, analytical skills, team-player, excellent

• Communication Skills: Interpersonal skills, problem-solving, can work under pressure

• Language: English, (French and Arabic and added adv, but not compulsory)

Job Details

• Job Location: Dubai, United Arab Emirates

• Company Industry: Manufacturing

• Company Type: Employer (Private Sector)

• Job Role: Customer Service and Call Center

• Employment Type: Full Time Employee

• Monthly Salary Range: Unspecified