Governance Specialist

Key Responsibilities:

• Analyze and implement the Technology and Network Operations division processes/procedures as per the Technology quality framework in joint collaboration with different process owners.

• Analyze the process performance metrics according to set KPIs and objectives and accordingly optimize the business processes and procedures for the ensuring the continuity and increasing the efficiency.

• Incorporate industry standards and best practices within the Quality Framework including ISO 9000, CMMI and other applicable standards.

• Implement the requirements for the process automation to maximize the entire Technology and Network Operations efficiency.

• Analyze internal and external audits findings related to quality and processes within Division and ensure the resolution of any observations with the concerned parties.

• Prepare dashboard reporting related to division performance KPIs.

The Ideal candidate will have:

• Bachelor's in IT, Computer Science, Software Engineering, Business Administration or related field. ITIL Foundation.

• Experience in IT domain preferably in Broadcast or Telecommunication industry desired,

• Experience in Process Engineering and Performance management preferred,

• Knowledge on Business Process development and re-engineering,

• Knowledge on Quality standards and frameworks,

• Understanding of ISO 9001, CMMI,