Business Development Manager

Responsibilities

Account Management:

• Cultivate and maintain relationships with existing large and medium-sized accounts.

• Understand the unique business needs and challenges of each account.

• Ensure customer satisfaction and loyalty through effective communication and problem resolution.

Sales and Revenue Generation:

• Achieve and exceed sales targets by actively promoting and selling our NDC technology.

• Identify upsell and cross-sell opportunities within existing accounts.

• Develop and implement effective sales strategies to drive revenue growth.

Educational Outreach:

• Educate travel agents on the benefits and capabilities of our NDC technology.

• Provide training sessions to ensure optimal utilization of our systems.

• Act as a consultant to travel agents, offering insights into industry trends and best practices.

Technical Expertise:

• Develop a deep understanding of our NDC technology and its integration capabilities.

• Assist clients in integrating our systems through both B2B platforms and APIs.

• Collaborate with technical support teams to address any integration issues.

Strategic Account Planning:

• Create and implement strategic account plans to maximize growth opportunities.

• Collaborate with internal teams to align product development with customer needs.

• Stay informed about industry trends, competitor activities, and market dynamics.

Relationship Building:

• Foster strong relationships at all levels within customer organizations.

• Engage with key decision-makers to understand their business goals and challenges.

• Position our technology as a critical component of the customer's success.

Reporting and Analytics:

• Provide regular and accurate sales forecasts, reports, and updates.

• Update regular activities, plans and forecast on the CRM

• Utilize data and analytics to identify trends, track performance, and make informed decisions.

Team Collaboration:

• Collaborate with cross-functional teams, including product development, technology and customer support.

• Share market insights and customer feedback to enhance overall company strategies.