Social Work Charity Coordinator

KEY ROLE ACCOUNTABILITIES:

Charity Coordination:

• Acts as a resource to

• the Social Work department with respect to community-based activities, supports and trainings

• Participates in community outreach activities including but not limited to e.g., school-based services, homecare, mental health, etc.

• Maintains a community contact data base with appropriate contact numbers and details to support the psychosocial needs of patients and their families

• Liaises with the appropriate social services in the community and provides transfer/discharge information.

• Maintains and tracks Social Work Clinical workflows and able to provide excellent support to clinical staff with documents required

• Evaluates charitable applications against funding criteria determined by charities.

• Coordinates financial assistance in partnership with both the Case Management and Finance departments

• Educates the patient/family and other members of the health care team regarding the social work charitable pathway

• Contributes to the achievement of clinical quality outcome indicators and patient satisfaction.

Additional accountabilities:

• Develops, collects, verifies, and maintains clinical activity data, clinical files, clinical reports, and other information concerning critical care issues, deficiencies, and improvement opportunities, either manually or within an internal database management system.

• Collects and compiles clinical individual activity to compile monthly productivity reports for senior management.

• Orders and maintains inventories of supplies

• Conducts periodic review/audit of files and clinics trackers for accuracy and completeness

• Collects and complies clinical data, quality assurance reports on departmental KPI's and for job planning review

• Uses Electronic Health Record software to assist clinicians in clinical audits, observations and compiling of information

• Acts as the technical liaison between Clinicians and Sidra IT (i.e., raising It tickets for technical issues)

• Updates and maintains internal systems, databases, tracking tools, timelines and departmental procedures

• Performs data quality reviews to ensure system accuracy in preparation for submission activities

• Compiles performance reports - Social Work monthly reports for leadership, documentation audit reports.

• Completes scrapbook training and schedules new and follow-up appointments.

• Maintains departments education activities, competency tracker, appointments calendar: (educational hour, education series, journal clubs, webinars, etc.)

• Records and transcribes departmental meetings.

• Manages and Tracks Social Work Annual leaves, Rosters, sickness, and toil tracker.

• Performs basic administrative functions including calendar management, electronic records management, faxing, reception, maintain office systems to maximize efficiency.

• Maintains and reviews office supply inventory management and co-ordinates the delivery of supplies

Teamwork:

• Provides operational support to Manager, in terms of clinical document control, provides onboarding staff with Social Work Orientation passport (provide non clinical orientation requirements): wayfinding for Sidra portal, departmental policies and procedures, LMS modules, office orientation.

• Provides day-to-day staff support, including preparing documents and reports, providing office services, scheduling and facilitating meetings and travel arrangements, and/or providing dictation, translation or transcription services

• Assists Social Work team with preparation, collation, review and tracking of all documentation required for approvals processes

• Tracks and manages the Social Work department's personal files (QCHP license, probation, performance reports, BLS, fire safety).

• Communicates effectively, and contributes to positive interdepartmental relationships.

• Ensures that confidentiality is maintained in all transactions.

• Performs miscellaneous job-related duties as assigned.

• Adheres to Sidra's standards as they appear in the Code of Conduct and Conflict of Interest policies

• Adheres to and promotes Sidra's Values

QUALIFICATIONS, EXPERIENCE AND SKILLS: ESSENTIAL PREFERRED
Education Diploma in relevant field Bachelor's Degree in relevant field
Experience 2+ years of experience working in a progressive hospital or clinic environment. 5+ years' experience in a relevant Clinical field and procurement/ supplies coordination
Certification and Licensure Not required Not required
Professional Membership Not required Not required
Job Specific Skills and Abilities

• Demonstrated skills in the use of digital office technology including electronic records management systems and communication systems.

• Excellent keyboard skills (minimum 40 words per minute) with a high level of accuracy.

• Strong organizational and administrative skills.

• Strong interpersonal and communications skills and proven ability to work effectively in a busy hospital environment

• Prioritize cases based on department criteria

• Proficiency with Microsoft Office suite

• Fluency in written and spoken English & Arabic